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Greer
Black Company specializes in addressing Wicked Problems1. You may have a Wicked Problem if your
problem meets the following criteria:
·
The problem is an evolving set of interlocking issues
and constraints
·
There is no single definitive statement of the
problem
·
You don’t understand the problem until you have tried
to develop a solution
·
Many stakeholders care about how the problem is
resolved, making the problem solving process fundamentally social
·
Getting the “right answer” may be less important than
obtaining the stakeholders’ acceptance of the emerging solution
·
Solution constraints (e.g. resources and political
ramifications) change over time
·
Stakeholder constraints change due to: stakeholder
turnover, changed opinions, failure to communicate, or other rule changes
by which the problem must be solved
·
Since there is no definitive problem, there is no
definitive solution
1 Rittel, H. and M. Webber; “Dilemmas in a General Theory
of Planning” pp 155-169, Policy Sciences, 4,
1973
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